Customer Start Up Co-ordinator

About a Career With Elis

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports its people.

Job Details

• Location: Chepstow
• Type: Full-time
• Employment: Permanent

Mission at Elis

• Prepare project plan for start-up/collection change with clear milestones.
• Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements, etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalation to Sales & Account Management and Operations.
• Keep customers and internal stakeholders updated on start-up progress.
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
• Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products, etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey.
• Ensure post-integration and handover to local operations teams once implementation is complete.
• Stationary, First Aid Equipment, PPE Ordering.
• Booking Courses, Training Card Updates.
• General Administrative Support Duties.

What will make you stand out?

• Display customer‑centric mind‑set.
• Ability to work effectively in a matrix organisation.
• Strong planning skills.
• Excellent communication skills both oral and in writing.
• Structured and self‑driven.
• Good understanding of Microsoft systems.

What’s on offer?

• 29 Days Holiday.
• Employee Assistance Programme.
• On‑site Parking.
• Company pension.
• Employee discount.

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