Store Manager – Harrods

Loro Piana is looking for an exceptional store manager for our concessions in Harrods, leading a team of 15–20 members. As a brand ambassador, you will drive sales, foster client relationships, and develop the team, ensuring excellence in every aspect of the store’s performance.

Job Responsibilities

Sales & Business Development

• Lead by example on the sales floor, inspiring the team to exceed KPIs and deliver top‑tier service.
• Analyze market trends, identify growth opportunities, and implement sales strategies.
• Maintain Loro Piana’s luxury standards, ensuring the store reflects the brand’s DNA.

CRM

• Cultivate strong relationships with VICs and top clients, enhancing brand loyalty.
• Ensure the team delivers exceptional service, providing coaching and training as needed.
• Handle customer inquiries and resolve any service issues with a client‑first approach.

Team Leadership

• Recruit, train, and develop a high‑performing team, fostering a culture of excellence.
• Monitor performance, set clear objectives, and provide ongoing feedback.
• Organize daily and weekly meetings to align the team on goals and priorities.

Operations & Visual Merchandising

• Ensure smooth store operations, from stock management to compliance with internal policies.
• Oversee visual merchandising to maintain an impeccable luxury presentation.
• Collaborate with internal departments to optimize logistics and product availability.

Profile

• Proven experience in luxury retail management.
• Strong leadership, communication, and business acumen.
• Passion for Loro Piana and deep knowledge of luxury fashion.
• Proficiency in Microsoft Office and SAP Retail (preferred).
• Fluent English; additional languages are a plus.

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