Service Delivery Manager – Major Incident – London/Flexible

IT Service Delivery Manager – Major Incident/Customer Experience – London/Flexible

Up to 75k per annum – Hybrid working model, 2-3 days in the office in Central London

IT Service Delivery Manager with Major Incident Management & Customer Experience/Digital Experience required for a leading organisation based in Central London. Within the role you will be responsible for the oversight and management of the organisation’s Incident & Problem management processes and directly manage all major incidents working with internal technical teams. You will also play a key part in improving the reliability of IT Services & end-to-end customer service through Experience Level Management.

Responsibilities

• Oversee and manage the organisation’s Incident & Problem management processes.
• Directly manage all major incidents in collaboration with internal technical teams.
• Improve the reliability of IT Services and customer experience through Experience Level Management.

Qualifications

• Experience of managing major & complex system failures and issues.
• Strong leadership skills with the ability to motivate and manage technical teams during high‑pressure situations.
• Extensive knowledge of service management processes, particularly Incident, Problem & Change Management.
• Experience implementing and the ongoing management of Experience Level Agreements.
• Ability to work collaboratively with diverse teams across different geographical locations.

#J-18808-Ljbffr…