Service Delivery Manager

Service Delivery Manager

40 hours per week | Wattisham Airfield

We’re currently recruiting a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services on base.

What you’ll be doing

As a Service Delivery Manager, you’ll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You’ll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction.

Your main responsibilities will include:

• Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service
• Managing resources, labour, and budgets efficiently
• Monitoring service standards and identifying opportunities for improvement
• Overseeing third‑party suppliers to ensure compliance with SLAs
• Championing health, safety, and compliance across all operations
• Driving employee engagement and team development

What we’re looking for

Our ideal candidate will be an experienced, confident leader with a passion for delivering operational excellence and outstanding customer service.

You should have:

• Proven experience in a management role within the Soft FM industry
• Strong leadership and organisational skills
• Financial and commercial acumen
• Excellent communication and interpersonal abilities
• A hands‑on, proactive approach and a “can‑do” attitude
• Strong computer and administrative skills
• A passion for food and service excellence

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