Wecurrently have an exciting opportunity within our Patient Services Team for aPatient Services Team Administrator.
Are you a teamplayer? Do you want to make a positivedifference to the patient journey? Ifyou have experience in working within administration, enjoy every day bringingnew challenges and are able to accurately process confidential information thiscould be the job for you.
We are pleased toannounce that we have a part time vacancy (Thurs & Fri 09:00-17:00) for aPatient Services Administrator within a happy, friendly and productive teamwithin Trowbridge Health Centre.
Trowbridge Health Centre is a progressive practicewith a large, friendly group of staff.
Main duties of the job
To process the following: Internal & external post , Incomingelectronic documents; 68-week baby checks,Insurance reports, midwife requests , Subject Access Requests, website formsfrom patients.
To accurately checkdocuments, code relevant information into patient records and assign to relevant staff or teams, in accordancewith the document processing protocol.
To manage THC emailaccount daily and action , respond or distribute as necessary.
To support the PatientServices Manager in, I.T. issues, waiting room screens and Website updates.
To process incoming& outgoing paper & electronic records
To manage requests toset up patient system online access, & deal with incoming messages &queries.
To process New PatientRegistrations & Temporary registrations
To deal withadministration relating to Patient Deaths
About us
Trowbridge Health Centre has approximately 100 staff and is a happy place to work. There is a strong team spirit throughout the organisation. We work together to produce the most efficient processes possible, and every individual is encouraged to be the best that they can.
Job responsibilities
JOB DESCRIPTION
Job Summary:
To work alongsidethe other members of the Patient Services Team to ensure high levels of qualityare maintained across all areas of the practice.
Mainresponsibilities:
To process the following: Internal & external post , Incomingelectronic documents; 68-week baby checks,Insurance reports, midwife requests , Subject Access Requests, website formsfrom patients.
To accurately checkdocuments, code relevant information into patient records and assign to relevant staff or teams, in accordancewith the document processing protocol.
To manage THC emailaccount daily and action , respond or distribute as necessary.
To support the PatientServices Manager in, I.T. issues, waiting room screens and Website updates.
To process incoming& outgoing paper & electronic records
To manage requests toset up patient system online access, & deal with incoming messages &queries.
To process New PatientRegistrations & Temporary registrations
To deal withadministration relating to Patient Deaths
Confidentiality:
Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately
Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and theircarers, Practice staff and other healthcare workers. They may also have accessto information relating to the Practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential
Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons inaccordance with the Practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
To monitor service provision to ensure that services are being deliveredin line with contract
Equalityand Diversity:
The post-holder will support the equality, diversity andrights of patients, carers and colleagues, to
include:
Actingin a way that recognizes the importance of peoples rights, interpreting themin a way that is consistent with Practice procedures and policies, and currentlegislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers, and colleagues
Behavingin a manner which is welcoming to and of the individual, is non-judgmental and respectstheir circumstances, feelings priorities and rights.
Personal/ProfessionalDevelopment:
Thepost-holder will participate in any training programme implemented by thePractice as part of
thisemployment, such training to include:
Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional development
Takingresponsibility for own development, learning and performance and demonstrating skillsand activities to others who are undertaking similar work.
Quality:
Thepost-holder will strive to maintain quality within the Practice, and will:
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities and makingsuggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patients needs
Effectivelymanage own time, workload and resources.
Communication:
Thepost-holder should recognize the importance of effective communication withinthe team and
willstrive to:
Communicateeffectively with other team members
Communicateeffectively with patients and carers
Recognizepeoples needs for alternative methods of communication and respond accordingly.
Contributionto the Implementation of Services:
Thepost-holder will:
ApplyPractice policies, standards and guidance
Discusswith other members of the team how the policies, standards and guidelines will affectown work
Participatein audit where appropriate.
Changesto this Job Description:
Theduties and responsibilities outlined in this list are neither definitive norrestrictive and
maychange in details from time to time as the post develops to meet the changingneeds of
thesurgery.
This role is subject to relevant checksbeing completed prior to employment.
Person Specification
Qualifications
- Minimum GCSE in English (C grade or above)
- European Computer Driving Licence (ECDL)
Experience
- IT literate you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel).
- At least 12 months administrative work experience.
- Demonstrate an understanding of customer/patient care/ability to work with sensitive and confidential information.
- Demonstrate key functions of an administrative role.
- Familiarity with SystmOne clinical system.
- Use of specialist medical, scanning, document management and coding software.
- Knowledge of GDPR and the Access to Medical Records Act.
- A willingness to become involved in updating the website, with training.
- Previous experience of working in a high-pressured environment.
- Previous experience of working within a GP practice.
- Communicating with service users in a tactful and sensitive manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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