Office Assistant

The Office Assistant is responsible for managing front-of-house duties, supporting administrative functions, and ensuring the smooth day-to-day running of the office. This role provides key support to the Operations Manager and the wider team, assisting with office administration, and client interactions.

Responsibilities

Office & Facilities Management

• Maintain a clean, organised, and presentable office environment.
• Order and manage office supplies, stationery, kitchen stock, and consumables.
• Water plants and ensure the office remains welcoming.
• Oversee general office maintenance, including workstation assessments.
• Schedule and coordinate first aid training and fire marshal duties.
• Replenish first aid kits and manage safety compliance.

Reception & Front-of-House

• Greet and assist visitors, ensuring a professional and welcoming office environment.
• Manage incoming calls, emails, and correspondence.
• Coordinate meeting room bookings and visitor arrangements.
• Handle participant and client hospitality.

Administrative Support

• Handle document management, printing, scanning, and filing.
• Research and book travel arrangements, including flights and hotels.
• Organise internal meetings, training sessions, and company events.
• Manage post, deliveries, and courier arrangements.
• Support financial administration under the direction of the Operations Manager.

HR & Team Support

• Assist with new starter onboarding, including document tracking.
• Schedule appraisals, reviews, and HR documentation processing.
• Organise office socials, lunches, and team-building activities.

Support to Operations Manager

• Assist with delegated operational tasks and special projects.
• Provide administrative support to leadership as needed.
• Act as a liaison between employees and the Operations Manager for office-related requests.

Your Experience & Education

Essential Skills

• Communication: Strong verbal and written communication skills for interacting with clients, colleagues, and vendors.
• Organisation: Ability to manage files, schedules, and office operations efficiently.
• Multitasking: Handling multiple tasks simultaneously without losing focus.
• Customer Service: Professional and friendly demeanour when greeting visitors and responding to inquiries.
• Time Management: Prioritising tasks effectively to keep the office running smoothly.
• Tech Savvy: Familiarity with office software (Microsoft Office Suite, email platforms, scheduling tools).
• Problem-Solving: Quick thinking and adaptability to handle unexpected situations.
• Attention to Detail: Accuracy in scheduling, data entry, and administrative support.
• Discretion & Confidentiality: Handling sensitive company and client information with professionalism.

Qualifications

• College diploma or degree
• Previous experience in office administration, customer service, or reception preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other office technology.
• Ability to work independently and collaboratively in a team setting.
• Strong interpersonal skills and a positive attitude.

The Details

• Salary up to £32,000 depending on experience
• Full time position (37.5hrs) based in Bristol City Centre
• Office based
• 25 days holiday a year + bank holidays
• Group Company Pension Scheme
• Private Healthcare scheme
• Dedicated employee training budgets
• Company bonus scheme

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