You’ll be responsible for leading day‑to‑day IT operations, ensuring our infrastructure, systems and support services are resilient, user‑focused and continuously improved.
Working closely with senior stakeholders and external suppliers, you’ll drive service performance, manage key technology partners and oversee the delivery of operational change and improvement projects.
This role combines operational leadership with project delivery, including managing service transitions, improving processes, strengthening resilience and supporting effective incident management. You’ll also lead and develop a high‑performing team, ensuring technology services meet the needs of colleagues, volunteers and the wider organisation.
Commitment to Equity, Diversity, and Inclusion
Diabetes does not affect everyone equally and as a charity we are committed to equity, diversity and inclusion. We seek to better reflect those we serve. This means we actively seek to reach a diverse pool of candidates in our recruitment processes and particularly welcome applications from groups currently underrepresented at senior level, including those from Black, Asian and other ethnic minority backgrounds. It also means if you have a disability or long‑term condition, we’re happy to consider any reasonable adjustments you might need to take part in the process and succeed in the role, just let our HR team know via recruitment@diabetes.org.uk.
Please note that all job offers are subject to you providing acceptable evidence of your eligibility to work in the UK and satisfactory references and a DBS check if required.
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