The post holder will assist in providing an effective administrative service across all services in the building to support the clinical functions of the Trust. The role involves collaboration with colleagues, service users, and stakeholders to offer efficient clerical support, ensuring smooth operation of a diverse range of clinical services from various sites within a business unit. The primary goal is to deliver high‑quality administrative assistance to clinicians, team leaders, and clinical managers across the Trust.
No sponsorship for this role. Interviews are in Blackpool (face to face only). Please apply early as this vacancy may close early due to popularity.
Responsibilities
- Maintain knowledge of services and activities on site.
- Support clinical services with administrative tasks such as data processing, typing, minute‑taking, agenda preparation, filing, photocopying, and scanning.
- Serve as non‑clinical contact for patients and visitors, manage inquiries and concerns, and refer them to relevant staff.
- Handle unexpected events at the site front office.
- Triage calls and respond or forward messages based on urgency.
- Retrieve and forward telephone messages from staff.
- Manage mail collection and distribution promptly.
- Ensure the smooth function of the site and set up rooms for various uses.
- Book, cancel, and rebook appointments for clinical services; update patient details.
- Schedule appointments in clinician diaries.
- Prepare clinical documentation, liaise with various departments for patient information, and maintain records.
- Participate in annual archiving of clinical records and aid transition to digital storage.
- Manage data from IT systems and liaise for service efficiency.
- Perform specific administrative tasks using senior administrator processes.
- Collect and distribute informational materials for clinical teams.
- Manage own workload, support colleagues, prioritise tasks, and seek guidance when necessary.
- Train and assist new staff, and participate in policy reviews and implementation.
Blackpool Teaching Hospitals NHS Foundation Trust is situated in Blackpool, Fylde & Wyre and North Lancashire. This advert closes on Friday 29 May 2026.
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