ECommerce Web Manager

E-Commerce Manager (Retention & Customer Experience) This is a newly created role in a growing FMCG brand that genuinely cares about its customers, its product, and the experience it creates every day.

This isn’t a typical e-commerce role focused purely on trading calendars and quick wins.

As E-Commerce Manager, you’ll shape the experience customers have once they’re in, from their first order through to becoming regulars, subscribers, and genuine fans of the brand.

Clear, human communication — you write like a person, not a brand guideline Experience with e-commerce and/or CRM tools (Shopify, Klaviyo, etc.),…