Credit Controller

At Grupo Mammafiore, we are seeking a Credit Controller to join our team on a permanent basis. This role requires a proactive, detail-oriented professional who can manage customer accounts effectively and contribute to maintaining healthy cash flow.

About the role:

• Set up new customer accounts, ensuring all required documentation is complete.
• Establish appropriate credit limits and payment terms in line with company policy.
• Review and adjust credit limits based on customer performance and risk.
• Proactively contact customers via phone, email, and written communication to ensure timely payment of outstanding invoices.
• Maintain accurate records of all communications and payment agreements.
• Issue invoices accurately and in a timely manner.
• Process and manage credit notes where applicable.
• Reconcile customer accounts regularly and resolve discrepancies.
• Accurately allocate incoming payments to outstanding invoices.
• Assess new credit applications and perform credit checks.
• Prepare weekly and monthly reports on aged debt, collections, and debtor performance.
• Support cash flow forecasting by providing expected receipt data.
• Liaise with internal teams (sales, operations, customer service) to resolve invoice queries.
• Escalate complex issues to management when necessary.
• Ensure adherence to internal credit control procedures.
• Maintain compliance with relevant legal and data protection regulations.

Who we are looking for:

• At least two (2) years of experience in food industry as a credit controller or in a similar financial role.
• Strong numerical skills and high attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Proficiency in Microsoft Excel and accounting software (e.g., Sage, QuickBooks, SAP).
• Solid understanding of credit control processes and financial regulations.
• Administrative experience (preferred).
• Fluency in Italian (required).

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