Hospitality Supervisor – Nuffield Health Guildford |Sodexo
Fixed Term Contract: 18 months
Salary: £14.89 per hour
Hours: 37.5 hours per week
Working Pattern: 5 days per week, shifts between 7:00am – 8:00pm
Role Overview
Reporting to the Business Manager, you’ll oversee the day-to-day front-of-house catering operation, leading a team of Ward Hosts to deliver an efficient, high-quality service to patients, visitors, and staff.
You’ll be a visible presence across the hospital, ensuring smooth service delivery, maintaining standards, and supporting both ward and kitchen teams to deliver an outstanding hospitality experience.
Key Responsibilities
- Lead and supervise the ward hospitality team, ensuring excellent service delivery
- Oversee the smooth day-to-day running of front‑of‑house operations
- Be visible across wards, supporting patients and staff and resolving any service issues
- Ensure all company policies, procedures, and quality standards are consistently met
- Work closely with kitchen teams to ensure timely service and minimise waste
- Manage staff rotas, including planning cover for holidays and sickness
- Maintain stock control and ensure correct rotation procedures are followed
- Ensure all food meets required standards of quality and presentation
- Complete and maintain all required documentation and audit records
- Train, support, and develop team members
- Lead or attend team and client meetings as requiredSupport ward service delivery where needed
- Report maintenance or operational issues promptly to management
- Carry out all reasonable requests in line with business needs
What You’ll Bring
Essential
- Previous experience in a hospitality or supervisory role
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- A customer‑focused mindset with a passion for service excellence
- Knowledge of food safety, hygiene, and service standards
- Ability to work in a fast‑paced healthcare environment
Desirable
- Experience working within healthcare or hospital environments
- Food Hygiene certification
- Experience with rota planning and stock control
What We Offer
- Mental health and wellbeing resources
- Employee Assistance Programme (including financial and legal support)
- Free 24/7 virtual GP and wellbeing app
- Discounts on major high‑street brands
- Financial wellbeing tools and salary finance options
- Pension scheme and life insurance
- Full training, uniform, and PPE provided
- Learning and development opportunities
- Cycle to Work scheme and volunteering opportunities
- A supportive and inclusive team environment
We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
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