Your Company:
A leading professional services organisation is seeking a Credit Controller to join its collaborative finance team in a hybrid role, with regular interaction across multiple international offices. The firm is recognised for its high standards, client-focused approach and supportive working culture, offering the successful candidate the opportunity to contribute to effective cash collection processes and financial operations within a dynamic environment.
Your Role and Responsibilities:
While in this position your duties may include but will not be limited to:
- Managing daily credit control activities including debt chasing, resolving queries, issuing copy invoices and statements
- Taking ownership of a designated ledger and ensuring timely collection of outstanding debts
- Identifying problematic accounts and escalating issues to internal stakeholders where necessary
- Maintaining and monitoring the credit control inbox to ensure all queries are handled efficiently
- Liaising with colleagues across multiple international offices to resolve cash collection issues
- Supporting the reduction of outstanding balances across both client and trust accounts
- Raising interest invoices where appropriate in line with company policy
- Managing the submission and monitoring of overdue debts to third-party collection agencies when required
- Administering electronic billing processes in line with client-specific guidelines and requirements
- Troubleshooting and resolving issues related to e-billing systems
- Preparing and maintaining accurate process documentation for billing systems and procedures
What You Will Need To Apply:
- Previous experience within a credit control role, ideally within a professional services environment
- Experience working with electronic billing platforms (such as Serengeti or similar systems)
- Experience managing international debt and working with multiple currencies
- Strong Microsoft Excel skills and confidence handling financial data
- Excellent communication skills, including a professional and confident telephone manner
- Strong organisational skills with the ability to prioritise a busy and demanding workload
- High attention to detail and accuracy in financial processes
- Ability to build effective working relationships with internal stakeholders at all levels
- Strong time management skills with the ability to meet tight deadlines
- A credit control qualification (e.g. ACICM or equivalent) would be advantageous but not essential
What You Will Get In Return:
This role offers the opportunity to play an integral part in a high-performing finance function within a well-established professional services environment. The successful candidate will gain exposure to international financial operations, e-billing systems and stakeholder management across multiple offices. The organisation offers a competitive salary of up to £31,000 alongside a comprehensive benefits package and flexible hybrid working arrangements. Employees benefit from a supportive and inclusive culture, opportunities for professional development, and access to wellbeing initiatives and career progression pathways.
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