Reporting Line
Reports to: Debt Enforcement Manager
Location
Leicester LE3 5BZ
Working Hours
Monday to Friday, 37.5 hours a week. Part‑time considered.
Salary
£28,000 basic (dependent on experience) plus bonus.
About the Role
We are looking for an experienced debt enforcement specialist with at least four years of experience in resolving debt at an enforcement level, including commercial Warrant of Entry type work. The role supports field operatives, ensures appropriate enforcement actions, prepares personnel, and makes key decisions on warrants to protect both the customer and the business from further debt exposure.
Key Responsibilities
- Ensure field personnel are fully prepared for upcoming enforcement tasks.
- Consider safety aspects when field personnel visit a customer’s business site.
- Make quick yet accurate assessments of information from field personnel to decide effective field action.
- Speak with field personnel and customers over the phone to resolve obstacles to debt resolution.
- Capture precise factual notes in the system for future reference.
- Flag and elevate complex situations to management for advice and guidance.
Qualifications & Skills
- Minimum four years of extensive collections experience including Enforcement/Warrant.
- Calm and composed under pressure.
- Assertive, not aggressive – taking control of situations.
- Strong decision maker – listens carefully and makes quick, accurate decisions.
- Commercial thinker – balances commercial objectives with optimal customer outcomes.
- Intuitive – distinguishes genuine payment difficulty from pay‑capable customers and recognises vulnerability.
- Great communicator – confident and clear on the phone.
- Team player – happy to help colleagues.
- Motivated and resilient – can‑do attitude and love learning.
- Friendly – polite and respectful when speaking to people.
- Tenacious – committed to follow‑through and attention to detail.
- Reliable – dependable.
Benefits
- 24 days annual leave + bank holidays.
- Generous bonus scheme based on individual and team performance.
- Holiday buy‑up to five additional days.
- Training and development opportunities to supervisory, management and sister business roles.
- Day off on birthday.
- Employee assistance programme.
- Annual salary review.
- Learning and development opportunities.
- Enhanced pa‑maternity, maternity and adoption policies.
- Yü made a difference awards.
- Three additional days of leave for marriage or civil partnership.
- Appointment allowance.
- Long‑service recognition.
- Refer‑a‑friend payment.
- Company sick pay (subject to length of service).
- Modern facilities.
- Death in service and critical illness cover.
- Plus many more.
Immigration Status
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; we can only accept applications from candidates who already have an indefinite right to work in the UK.
Reasonable Adjustments
If you need any reasonable adjustments to help you apply for this role, please let us know and we will do what we can.
About Yü Group
Yü Energy is one of the UK’s fastest‑growing gas, electricity and water suppliers, providing commercial customers with expert, personal service and competitive prices.
Hiring Manager
Chris Broadbent
To apply, please visit the application portal.
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