Customer Experience Lead – Regulated Utilities & Complaints

GI Group Main Account is seeking a customer service professional to oversee performance of outsourced providers in the utilities sector. This role involves managing customer complaints, ensuring regulatory compliance, and improving service delivery. The ideal candidate has over 5 years of experience in consumer utilities and is skilled in customer satisfaction programmes like CSAT/NPS.

The position emphasizes strong analytical skills, excellent communication abilities, and a collaborative approach across diverse teams. A proactive and engaging personality is essential for success in this role.

#J-18808-Ljbffr…