What You’ll Do
At BCG Platinion we are keen to engage with experienced, passionate and creative IT Architects who will help us unlock our client’s digital potential and ignite change.
Meaningful work is at the core of everything we do. We build unique solutions to the complexities our clients face, while providing our people with opportunities to explore and grow. A community of leading experts, BCG Platinion team members have a natural springboard for professional growth and deeper opportunities to excel.
Your Responsibilities
- Define business-aligned CRM strategies across sales, service, and marketing functions to optimize customer journeys.
- Evaluate and recommend CRM solutions from platforms such as Salesforce, SAP CX, Microsoft Dynamics 365, Oracle, and Zoho based on business requirements and industry best practices.
- Analyze and reimagine end-to-end processes (Lead-to-Quote, Quote-to-Cash, Service Management, Customer Support) to maximize CRM value.
- Build compelling business cases for CRM transformation initiatives, demonstrating ROI and tangible outcomes for clients.
- Collaborate with client teams to drive organizational change, ensuring user adoption and process alignment for CRM implementations.
You will work closely with clients to understand their issues, define IT strategies, architecture solutions, win buy-in for your recommendations, and collaborate with fellow BCGers to transform client potential into performance. You will be given end-to-end responsibility for larger, highly technical and more complex “modules” within a project, and begin to develop specialized knowledge to help you solve clients’ problems.
You will start to take on team lead responsibilities and demonstrate intellectual leadership. Together with our clients, you will develop superior digital and technology concepts and architecture solutions as well as support technical implementations actively and on site, applying your sound technical know-how, your understanding of business contexts, and your analytical and conceptual skills.
You will also help guide junior members of the team, help with project proposals, client care, building relationships with peers and identifying new business opportunities.
Finally, as a Lead IT Architect you will contribute to the Practice Area development and help to build the BCG brand as a key member of the case team.
What You’ll Bring
- 10 to 15 years of experience in IT architecture with a strong focus on CRM solutions, in consulting, working with clients in the consumer goods, industrial goods or retail sectors.
- Demonstrated experience with CRM platforms such as Salesforce, SAP, Microsoft Dynamics, or Oracle working across sales, service and marketing.
- Proven expertise in delivering complex CRM integrations with external systems (Data Lakes, ERP, analytical platforms, and messaging systems)
- Experience with commerce platforms (such as Salesforce commerce cloud, Adobe commerce, etc) and integration platforms (such as Mulesoft, Dell Boomi, etc)
- Have experience with, and understand how to lead, legacy integration and remediation (facades, strangler approaches, et. al.)
- Overview of modern architecture patterns: CI/CD pipelines, cloud-native development, and API-led integrations.
- Deep understanding of:
- Different integration patterns and best practices such as events, synchronous vs. asynchronous
- E2E business processes: Lead-to-Quote, Quote-to-Cash, Service Management, Marketing, etc.
- Analytical mindset and excellent problem-solving skills.
- Experience of managing teams.
- Strong communication skills for stakeholder engagement at all levels.
- Ability to work under pressure and willingness to travel to clients worldwide.
- Strong communication and presentation skills.
- University degree with above-average academic performance in a mathematical‑scientific field, information technology, or business administration.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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