About Xensam
Xensam is the leader in AI-powered, cloud‑based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data‑driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey.
About The Role
As a Renewal Manager at Xensam, you will drive our recurring revenue and long‑term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth. This is a highly commercial and relationship‑driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long‑term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- 5+ years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long‑term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast‑paced environment
What You Get
- A generous work culture with free drinks and snacks, office massages, and more
- Three days in‑office with remote work on Mondays and Fridays
- An opportunity to shape your career growth while contributing to the company’s success
- A dynamic position embracing “freedom under responsibility”
- If sales targets are met, all employees enjoy an annual destination trip
- Other location‑specific benefits
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