Residential Lodges Service Manager

Permanent (following a successful six-month probationary period)

Summary of Role

The role of Service manager is to provide a stable, homely environment that meets the individual needs of each client within the service. This will be achieved through holistic care planning and positive staff management.

Main Responsibilities

• The Service Manager has line responsibility for all aspects of managing the service.
• Works within a broader senior management structure, with certain actions delegated to other senior managers.
• Remains flexible and adapts to ever-changing demands.

Person Specification

• Passionate about making a difference in the life of people with Learning and other Disabilities.
• Experience of supporting people or of working in a social care setting.
• A positive leadership style.
• Clear written and verbal communication style, including excellent numeracy and literacy skills, and the ability to perform investigations and produce detailed reports as required.
• Proficient IT skills to include a good range of Microsoft applications and additional service delivery and management tools.
• Willing to undertake required training, sometimes outside normal working hours.
• Willing and able to travel between locations as required.
• Available for flexible working patterns including evenings, weekends, sleep‑ins and nights as well as sharing out of hours on call duties as required.
• Ensuring all teams work towards and understand the key principles of Right Support, Right Care, Right Culture as defined by CQC guidance.
• Experience in a leadership role in social care.

Benefits

• Health Assured Employee Assistant Program: staff and families have access to the EAP that includes free counselling, a 24/7 helpline, 24/7 online GP, a wellbeing app, and much more.
• HSF Health Plan: where you can claim the cash back on things such as optician services, dentistry, physical therapies, mental health services, and so much more.
• Cherry On Top Awards: our very own trust awards!
• Full e‑learning training provided, including the opportunity for professional qualifications.
• Double pay for bank holidays.
• Enhanced overtime rate.
• Birthday leave.
• Company pension scheme.
• Company Sick Pay after 1 year, increasing with length of service.
• Annual leave for length of service up to 25 days plus bank holidays.
• Training & Attendance Bonuses.
• 40% membership discount with ARC for racquet sports & gym.
• Free Will Writing service.
• Cycle to work scheme.

Equal Opportunity Statement

Applicants must be based in the UK and have right to work status to apply. We cannot offer sponsorship.

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