IT Support Engineer – £33,000

IT Support Engineer – On site

Pearson Carter is currently working with a global manufacturing company looking to bring in a new IT Support Engineer. This is a fantastic opportunity to act as the first point of contact for day-to-day IT operations across their office and warehouse, working closely with a Group Technical & Transformation Team. You’ll receive excellent exposure and opportunities to grow into enterprise systems and cloud technologies.

They offer a structured development pathway and clear progression into advanced systems roles.

Get in touch if you’re looking for your next opportunity!

Responsibilities

• Log, triage, and resolve incidents across software, hardware, access, and operational systems — capturing full evidence upfront
• Provide hands‑on support for desktops, laptops, printers, mobile devices, Microsoft 365, and connectivity issues, including Day‑1 new starter readiness
• Coordinate procurement, delivery, and returns of end‑user and warehouse IT equipment with third‑party vendors
• Track recurring issues, maintain weekly trend reports, and contribute to SOPs and knowledge articles
• Escalate complex issues to Application Support and the Group Technical & Transformation Team with structured escalation packs

Experience

• Experience in a 1st / 2nd line IT support role
• ITIL v4 Foundation certified
• Strong knowledge of Windows OS, Microsoft 365 applications, Power BI, and endpoint troubleshooting
• Basic exposure to Microsoft Dynamics 365 CE or F&O
• Familiarity with networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
• Good understanding of user access management and account provisioning
• Full UK driving licence with access to a vehicle

Salary

They offer a salary package of up to £33k, depending on experience.

Location

5 days per week in office near Warrington

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