Role
As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post‑sale. You work closely with Account Managers to ensure customers onboard effectively, deploy Tyk successfully, and realise tangible value from the platform. This is a hands‑on, customer‑facing role where you will go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long‑term outcomes.
Responsibilities
- Own the technical onboarding journey from post‑sale through to production readiness
- Act as a trusted technical advisor to customer engineering teams
- Guide customers on architecture, best practices, and long‑term platform adoption
- Troubleshoot technical and production challenges alongside customers
- Deliver workshops, enablement sessions, and technical guidance
- Identify adoption risks and proactively drive successful outcomes
- Partner closely with Account Managers to support strategic accounts and expansion opportunities
- Collaborate across Presales, Support, Product, and Engineering to improve the customer experience
Qualifications
- Strong hands‑on experience with APIs, distributed systems, and cloud‑native architectures
- Experience working directly with technical stakeholders, including engineers and architects
- Ability to explain complex technical concepts clearly and pragmatically
- Confident leading technical discussions, onboarding engagements, and architecture reviews
- Strong troubleshooting and problem‑solving skills in production environments
- High ownership mindset with strong judgement and initiative
- Comfortable working in fast‑moving, collaborative environments focused on impact over bureaucracy
- Willingness to travel when required
Benefits
- Everyone has unlimited paid holidays.
- We have total flexibility in hours, as we believe creativity flows better when our people are given freedom to decide when they are most productive.
- Employee share scheme
- Generous maternity and paternity leave
- Volunteering days
- Company retreats
- Employee wellbeing platform
Tyk is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
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