Technical Support Administrator (Home Based) – Aqualine Wellness
Job Overview
Aqualine Wellness is seeking an experienced Senior Technical Support Administrator to join their home-based team. This full-time role requires candidates to live in Yorkshire for occasional meetings and training. The position involves technical support, customer service, and sales support, with opportunities to lead product training and develop internal systems once fully trained.
Key Job Details
- Job Title: Technical Support Administrator (Home Based)
- Company: Aqualine Wellness
- Location: Remote (Yorkshire, UK – occasional meetings/training in Huddersfield)
- Salary: £26,000 – £35,000 per annum (depending on experience) + bonus + benefits
- Contract Type: Permanent
- Hours: Monday to Friday, 9:00am – 5:30pm
- Work Location: Remote (home office required)
- Application Method: Apply via Equals One recruitment agency
About the Company
Aqualine Wellness is a market-leading supplier of saunas, steam rooms, and premium wellness products for domestic and commercial customers. Based in Huddersfield, the company has grown rapidly and aims to become the leading global online wellness retailer. The team is small, friendly, and home-based, with big ambitions.
Role Overview
The Technical Support Administrator will handle inbound technical and sales enquiries, provide product advice, process orders, and troubleshoot issues. The role also involves managing website content, coordinating logistics, and developing training resources. Once trained, the candidate will lead product training for staff and contribute to technical manuals.
Key Responsibilities
- Respond to technical, sales, and customer service enquiries via phone and email
- Advise on product selection, upsell, and close sales
- Process orders and update CRM records
- Support sales processes with accurate admin tasks
- Manage and update website content (Magento)
- Coordinate logistics with warehouse and shipping partners
- Troubleshoot technical issues
- Manage stock and place supplier ordersCreate technical content (articles, videos, blogs)
- Develop training and resource systems for staff
- Provide product training for new and existing staff
- Contribute to product technical and installation manuals
Required Skills and Experience
Essential
- Minimum 2 years’ continuous employment in a technical support role with electrical products
- Electrical training or qualifications
- Strong customer service and interpersonal skills
- Confident communicator with personable phone manner
- Ability to work independently and manage multiple responsibilities
- Proficiency in Microsoft Excel and Outlook
- Experience with CRM/ERP systems
- Excellent literacy, numeracy, and attention to detail
Desirable
- Interest in wellness and lifestyle products
- Experience with Magento or similar platforms
Requirements
- Consistent employment history demonstrating reliability
- Home office setup (quiet, dedicated room with reliable ethernet connection)
- Prior remote working experience
- Exclusive commitment to Aqualine (no other jobs or side businesses)
- References and background checks required (GDPR and insurance compliance)
What We Offer
- £26,000 – £35,000 annual salary (depending on experience)
- Bonus and company benefits
- Remote working with occasional meetings/training in Yorkshire
- Opportunity to lead product training and develop internal systems
- Career growth in a rapidly expanding wellness company
Equal Opportunities
Aqualine Wellness is committed to diversity and inclusion. Applications are welcome from all backgrounds.
How to Apply
Click here to Apply viaEquals One recruitment agency. Shortlisted candidates may be contacted directly by Aqualine Wellness.
Application Deadline
Not specified. Applications are reviewed on a rolling basis. Early applications are encouraged.
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