Senior Business Systems & Improvement Manager

We’re looking for a Senior Business Systems & Improvement Manager to lead the development and evolution of our Business Operating System (BOS). This role plays a critical part in ensuring strong governance, effective risk management, and consistent, high-quality project delivery across the business.

Acting as a bridge between operational delivery, business controls, and digital systems, you’ll embed robust processes, improve performance visibility, and drive continuous improvement. You’ll also support the transition from a compliance-led approach to a more integrated, digitally enabled operating model that enhances efficiency, control, and decision‑making.

Key Responsibilities

• Lead the design, development, and phased implementation of the Business Operating System (BOS)
• Drive improvements in governance, risk management, and operational performance across projects and functions
• Partner with senior stakeholders to embed consistent, scalable, and efficient ways of working
• Provide clear reporting and insight on performance, risk trends, and control effectiveness to senior leadership
• Support the evolution of the business towards a fully integrated and digitally enabled operating model
• Collaborate with Digital & IT teams to enhance systems, workflows, and access to performance data
• Lead internal audit programmes and coordinate external certifications (e.g. ISO)
• Ensure regulatory, health & safety, environmental, and information governance requirements are embedded
• Facilitate forums and working groups to drive continuous improvement and organisational learning
• Promote a culture of accountability, control, and continuous improvement across the business

About You

• Proven experience in business systems, governance, operational improvement, or a similar role
• Strong understanding of control frameworks, risk management, and assurance processes
• Experience working across digital or business transformation initiatives
• Confident engaging and influencing senior stakeholders across multiple functions
• Strong analytical mindset with the ability to translate data into meaningful insight
• Experience managing audits, compliance frameworks, or certification processes
• Knowledge of ISO standards or similar frameworks (desirable)

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