Facilities Manager – Soft Services

Soft Services Manager – Scientific

The Opportunity

An exciting opportunity has arisen for a Soft Services Manager to take ownership of cleaning and support services within a highly regulated healthcare environment. This role plays a vital part in ensuring cleanrooms, controlled spaces, and general areas are maintained to the highest possible standards of cleanliness, safety, and compliance.

What You’ll Be Responsible For

Ensuring Standards

• Take full responsibility for cleaning operations within cleanrooms and controlled environments
• Maintain strict compliance with all regulatory and hygiene requirements, ensuring full audit readiness
• Create, review, and implement SOPs relating to cleaning activities
• Monitor environmental standards, including contamination control and particulate levels
• Work collaboratively with Quality Assurance teams to uphold compliance

Managing Soft Services

• Oversee a range of services including cleaning, waste disposal, pest control, laundry, and hygiene
• Maintain consistently high standards across both clinical and non-clinical settings
• Manage specialist cleaning activities such as terminal cleans and decontamination procedures
• Organise and deliver scheduled deep cleaning programmes

Leading and Developing Teams

• Manage and support cleaning teams and supervisors to deliver excellent service
• Ensure all team members receive appropriate training in infection control, and health & safety
• Carry out performance management and encourage a culture of accountability and improvement

Health, Safety & Infection Control

• Ensure all operations align with current health & safety legislation
• Conduct risk assessments and maintain safe working practices
• Investigate incidents thoroughly and implement preventative measures

Auditing & Continuous Improvement

• Perform regular quality checks and internal audits
• Maintain accurate documentation and cleaning records
• Support external inspections and regulatory audits
• Use audit outcomes to drive service enhancements

Operational & Stakeholder Management

• Deliver services in line with agreed KPIs and SLAs
• Provide reporting on performance and service delivery
• Manage staffing, scheduling, budgets, and cleaning resources effectively

What We’re Looking For

• Demonstrated experience in a Soft Services or Facilities Management role within regulated industries such as healthcare, pharmaceutical, or GMP environments
• Proven leadership and team management capability
• Solid understanding of health & safety requirements
• Experience with audits, compliance processes, and quality systems
• Strong interpersonal and communication skills

Qualifications

• IOSH or NEBOSH qualification (desirable)

Personal Attributes

• High attention to detail with a commitment to excellence
• Well-organised with strong problem-solving ability
• Comfortable working within strict regulatory frameworks
• A proactive leader who develops and supports others
• Driven to continuously improve standards and performance

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