Head of On-Trade Operations & CX Leadership (Hybrid)

The HEINEKEN Company is seeking a Head of On Trade Operations based in Edinburgh. The ideal candidate will lead a large team to enhance customer experience and operational performance across diverse functions. You’ll set the operational agenda, ensuring top service quality and productivity while fostering a customer-focused culture.

The role includes a competitive salary ranging from £75k to £85k plus performance bonuses and extensive benefits. The position supports a hybrid work environment as part of their commitment to work-life balance.

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