Overview
This post leads our Network and Operations Directorate, commanding a team of 300 employees, with responsibility for incident & emergency response (labour, plant & vehicles), network security, scheduling hub and control room. It must strategically consider all incidents and stewardship of the network to continually improve function for its customer.
Key Responsibilities
You will be leading teams responsible for several contractual & performance KPIs including Incident Response (Primary & Secondary), CAT 1 repairs (7 and 28 day), 7-Day Road space Accuracy, and minimising contractual payment penalties.
Four Key Focus Areas
On-road operations
- Leading CPS on-road operations, delivering a safe network for our customers and reliable journey times. Responsibilities include incident & emergency response, emergency repairs, winter gritting decisions and delivery across twenty-seven gritting routes.
Scheduling Hub
- Managing the scheduling of network works, including cyclic, defect management, and emergency works, ensuring the CPS team and supply chain have secure network access. Also responsible for monitoring KPI compliance and risk management.
Control Room
- Operating a 24/7 control room that monitors incidents and traffic activity, liaises with National Highways Control Rooms, manages the chain of command, dispatches resources, and provides insights on network risk and incidents.
Network resilience and security
- Responsible for security and resilience of the network, consulting with stakeholders such as Connect Plus, National Highways and emergency services.
- Investigating criminal offences and collaborating with local police and external agencies, operating security patrols at Dartford Crossing, Dartford cycle services, abnormal loads and dangerous goods movements.
- Managing all vehicles and fleet and delivering on behalf of BBATS under the Operators Licence.
About You
- Leadership in highways operations infrastructure, construction, or a similar industry with transferable expertise.
- Demonstrated ability to resolve complex issues and make informed decisions quickly in a fast-paced, reactive environment.
- Strong ability to engage and represent CPS effectively at all levels, including board members, client executives and National Highways executives.
- Capabilities to inspire teams, foster continuous improvement and drive operational excellence.
- Exceptional ability to build relationships, collaborate with stakeholders and manage diverse workforce dynamics.
- Experience in leading multi-disciplinary teams, ensuring cohesion and optimizing workforce performance.
- Understanding of budgetary control, cost efficiency and financial responsibility within an operational setting.
- Strong aptitude for promoting safety standards and regulatory compliance.
- Skilled in identifying and addressing safety concerns, proactively mitigating risks and handling unexpected challenges.
- Ability to be resilient and adaptable in a dynamic environment.
- Emotionally intelligent leader capable of nurturing result-focused, positive teams.
Behaviours
- Inspiring: Champions curiosity and continuous improvement, role-modeling change and managing risks to achieve project outcomes.
- Energising: Role models positive and energized, project-focused attitudes toward continuous improvement.
- Challenging: Seeks and advocates improvements to add value and drive continuous performance.
- Challengeable: Encourages a culture of skilful challenging and seeks to understand and explore challenges to enable improvement.
- Influencing: Builds commitment and consensus, role-modeling CPS leadership behaviours to deliver our goals.
Rewards & Benefits
Enjoy competitive salaries, employee rewards, extensive benefits tailored to health, wellbeing, financial and lifestyle choices, numerous training and professional development opportunities, a hybrid working culture and flexible holiday allowances to maintain a balanced job and personal life.
Security Clearance
This role may require security clearance. Offers of employment will be dependent on obtaining the relevant level of clearance. If required, the vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require proof of UK residence of five years or longer. If applying for this role, do not reference or include in your application or CV details of any current or previously held security clearance.
Equal Opportunities
We are committed to creating a culture where everyone feels that they belong. We are an equal opportunities employer, welcoming applications from all backgrounds, cultures and abilities. We are a disability confident leader, committed to offering an interview to all applicants who have a disability and meet the essential criteria.
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