Senior Major Incident & Incident Manager
Location: Belfast (Office-based with on‑call requirements)
Contract: Permanent
An exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high‑performing team delivering 24/7 incident management services within a fast‑paced technology operations environment.
Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring service continuity, and driving operational excellence across the organisation.
You will act as a senior escalation point for complex, high‑severity incidents, guiding teams through resolution while maintaining strong stakeholder communication throughout.
Candidates must be eligible for SC Clearance.
Key Responsibilities
- Lead and support the Major Incident Management team
- Act as the primary escalation point for major incidents
- Ensure incidents are resolved within SLAs
- Provide executive summaries during P1 incidents
- Manage escalations and cross‑functional coordination
- Produce weekly and monthly MI reports
- Maintain and improve processes and documentation
- Drive continuous improvement
- Coach and mentor team members
- Monitor team performance
- Collaborate with stakeholders
- Identify future skills requirements
Essential Skills & Experience
- Experience managing major incidents in complex IT environments
- Strong ITIL Incident Management knowledge
- Public and private sector experience
- Familiarity with ITSM tools
- Microsoft 365 knowledge (Teams, SharePoint)
- Strong communication skills
- Documentation and reporting capability
- Understanding of Incident and Problem Management
- ITIL awareness or certification
Key Competencies
- Calm decision‑making under pressure
- Leadership and people management
- Stakeholder engagement
- Analytical thinking
- Continuous improvement mindset
- Collaborative approach
Why Apply?
Opportunity to lead critical incident management in a high‑impact environment and contribute to process improvements while developing professionally within a collaborative technology team.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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