Oracle CX Director/Manager

Head of Oracle Technologies at Next Ventures

What You’ll Lead

• Take full ownership of the CX technology landscape, shaping solutions from concept through delivery, always with an eye on maximizing business efficiency and productivity.
• Oversee the CX application portfolio, driving global consistency and simplification while leveraging automation to replace manual processes.
• Act as a trusted partner to senior stakeholders, representing Technology and advancing our digital CX strategy.
• Build strong partnerships with system integrators, service providers, consultants, and vendors, ensuring solutions are delivered on time and within budget.
• Inspire and develop your team, creating an environment where people grow and performance accelerates.
• Stay ahead of emerging technology trends, translating them into scalable, practical solutions that drive CX forward.
• Manage vendor relationships and ensure services are delivered to agreed standards (SLAs).

How You’ll Work

Shared Accountabilities

• Work across Oracle and Enterprise Application (OEA) teams to deliver seamless business outcomes.
• Manage the Oracle Growth portfolio, including service management and incident resolution.
• Drive technical solution decisions in partnership with the OIM team.
• Coordinate quarterly update testing with the Test Manager and KBUs.
• Support Oracle portfolio integrations with the Oracle Tech Enablement team.
• Develop SOPs and knowledge assets with the Orchestration team.
• Manage service communications with the End User Enablement team.

What You Bring

• A Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Sales & Marketing, or equivalent experience.
• 10+ years of experience as a CX application functional/technical SME or similar role.
• Proven record of service excellence and delivering scalable end-to-end solutions.
• Strong leadership experience in managing high-performing teams.
• Excellent communication skills—able to explain complex technical issues in simple, actionable terms for diverse audiences.
• A track record of working effectively across global and culturally diverse teams.
• Hands-on background: 3–5 years in software development and Oracle CX configuration.
• Experience with DevOps, CI/CD, Cloud Engineering, and automated business process testing.
• Strong understanding of cloud platforms and CX integration.
• Professional certifications in project management, Scrum, SAFe, or ITIL.
• Preferred: experience in delivering complex technical solutions in Finance, Projects, or HCM.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Information Technology
• Industries: Information Services

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