Senior Research Manager

Job Application – Senior Research Manager Published Date: 2026/05/13, RESEARCHER, Toluna UK

As a Senior Research Manager focused on financial services, you will play a key role in driving project success and leading client relationships alongside a dynamic team of researchers. This position is pivotal in delivering actionable insights for high-profile clients in a collaborative, growth‑oriented work environment.

Responsibilities

• Client and Project Management
  • Lead multiple projects, with a focus on the financial services sector.
  • Design research that meets project objectives in consultation with clients.
  • Manage end‑to‑end, predominantly ad‑hoc research projects, including survey design, data analysis, and results presentation.
  • Analyze and transform data into clear, high‑quality, story‑driven reports and presentations that address clients’ research, commercial, and communication goals, whilst keeping in mind regulatory requirements.
  • Maximize use of internal AI tools to enhance research delivery.
  • Review deliverables from more junior members of the team.
  • Work closely with internal operations teams to oversee survey deployment, data collection, and analysis processes, while managing timelines, budget and delivery efficiency.
• Strategic Contribution
  • Develop a strong understanding of client business needs, with the ability to deliver tailored solutions.
  • Demonstrate deep knowledge of consumer insights on topics such as new product/service development, Consumer Duty, communications testing and advertising campaigns.
  • Contribute to business development by supporting proposals, pitches, and account growth initiatives as needed.

Your Profile

• 10+ years of experience in quantitative research, including UK and international studies.
• Knowledgeable in and passionate about the financial services industry.
• Proven expertise in designing, managing, and delivering complex ad‑hoc research projects to answer business questions.
• Excellent analytical and storytelling skills with a focus on turning complex data into actionable insights and compelling presentations.
• Proven ability to manage client relationships.
• A results‑driven, can‑do attitude with a passion for research excellence.
• Positive, solution‑oriented attitude.
• Collaborative team player who thrives in a dynamic, fast‑paced environment.
• Commitment to fostering an inclusive, empathetic, and transparent work culture.
• Strong organizational and project management skills, handling multiple tasks effectively.
• Experience or education in fields such as Marketing, Business, Economics, Communications, Social Sciences, or similar areas.
• Excellent verbal and written communication skills in English.

What success looks like in this role

• Develop strong relationships with key clients within the first 3 months.
• Lead multiple ad‑hoc studies with a strong focus on quality and client objectives.
• Work closely with a wider team of researchers and client directors.
• Effective co‑operation with internal operational teams.

Our Values

• Acting with Ownership – Demonstrating individual accountability
• Bringing a forward mindset – Being action‑oriented, bold and entrepreneurial
• Collaborating with Curiosity – Exhibiting teamwork through togetherness
• Discussing openly, committing jointly – Sharing your views openly
• Embracing empathy – Being egoless & caring

What we Offer

We offer competitive pay, great benefits, and plenty of opportunities for growth within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries.

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