Overview
Permanent£29,000 + Fantastic BenefitsFull Time – 37.5 hours a week (Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm. Overtime rate is payable for all hours before 07:00)
We make health happen. Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters and make a difference to the lives of our customers each day.
Role
Hospital Concierge OfficerCromwell Hospital, London SW5 0TUPermanent£29,000 + Fantastic BenefitsFull Time – 37.5 hours a week (Monday to Friday with varying shift patterns between the hours of 05:30am and 8pm. Overtime rate is payable for all hours before 07:00)
We make health happen. Working in our UK support functions you’ll help customer facing colleagues deliver exceptional standards of customer service and patient care. You’ll have an opportunity to do work that matters and make a difference to the lives of our customers each day.
Responsibilities
- Be the first point of contact for all visitors to the hospital.
- Use scheduling software to identify patient/visitor welcome pathway requirements and facilitate next steps.
- Log patient arrivals onto the hospital system to monitor patient flow and manage any delay or wait times.
- Direct patients/visitors to the correct hospital departments.
- Provide room orientation for Daycase/Inpatients arrivals.
- Keep up to date with hospital-recommended taxi services and hotels to support visitors.
- Assist International Patients with inquiries, liaising with the hospital’s international patient centre to secure interpreters.
- Liaise with housekeeping, cleaning and groundskeeping staff to ensure safety and cleanliness standards are maintained.
Key Skills / Qualifications
- Proven experience delivering customer services to a high standard in a private healthcare or luxury hospitality environment
- Front of House/Reception experience
- Great communication skills including conflict resolution
- Passionate about the patient journey
- Strong interpersonal skills with an empathetic nature
- Ability to interact with IT scheduling systems while maintaining personal interaction with patients
- Self-motivated and proactive problem solving
- IT literate
- Excellent organisational skills
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days. Inclusive bank holiday policy allows swapping up to four bank/public holidays for other days within the same annual leave period.
- Access to medical insurance benefits package for employees and their families.
- Enhanced pension plan and life insurance
- Enhanced family leave and pay provisions for birth parents, co‑parents, adoptive parents and carers
- Annual Health Services Bonus Scheme
- Travel support via season ticket loan or cycle2work
- Free health assessment every two years for permanent UK employees, including a physical examination and health report with practical advice
- Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa” and celebrate diversity. We especially welcome applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll ensure fair treatment and offer reasonable adjustments as part of our recruitment process to anyone who needs them.
At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure safeguarding of children, young people and adults at risk is prioritized and acted on appropriately.
Time Type
Full time
Job Area
Administration
Location
Cromwell Hospital London
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