Service Manager/Team Lead

Description

The Service Manager is responsible for delivering person centred care; through the efficient management of a number of supported living services and the management of line managers and Support Assistants allocated to them, ensuring compliance with company processes and procedures.

Generic Duties

• Provide leadership to the operations management team to ensure that all our services and staff teams provide the right support which leads to positive outcomes for our service users.
• Identify and minimise any risks across operations; ensuring the highest priority is given to safeguarding our service users and ensuring they receive the highest standard of care and support.
• Ensure that the organisation is working in accordance with the CQC single assessment framework and in adherence with all regulatory requirements.
• Ensure that all services are audit ready and review any learning identified with a service improvement plan with clear timescales to be achieved.
• Ensure all our services meet the required standards of cleanliness, quality, security and safety for our service users.
• Proactively identify areas of service improvement across their area of responsibility.
• Actively engage in all matters relating to staff management and compliance, ensuring that the management team are appropriately supported on all staff related issues.

Qualifications

• Minimum 2 years’ experience at management level within a care setting
• Must have experience in managing safeguarding matters
• Knowledge and understanding of the current CQC regulations and standards, including the Single Assessment Framework
• Relevant management qualification in health and social care – Level 3 or equivalent
• Ideally working towards the completion of the Level 5 Leadership and Management qualification in Health and Social Care

Special Attributes/Skills Required

• Competence in the use of Microsoft Office and Internet applications
• Strong English spoken, listening, writing, communication and presentation skills
• Strong administration skills
• Full driving licence and use of own car for general business use and to support Service Users

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