Resident Experience Liaison for Planned Housing Works

Wates is seeking a Tenant Liaison Officer (TLO) to join their team in South Derby, focusing on delivering customer experiences in social housing maintenance. The role involves acting as the main point of contact for residents, maintaining clear communication, and managing expectations throughout the maintenance works.

Ideal candidates should have a full UK driving licence and strong interpersonal skills to build rapport with residents. This position offers an opportunity to make a genuine difference in residents’ lives while working in a supportive team environment.

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