PMO Manager

Overview

Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). We partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels, and professional qualifications. Our software is used globally to conduct hundreds of thousands of on‑screen tests and to mark millions of paper‑based scripts each year. For over a decade we have partnered with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e‑marking solutions.

Visit our website for more information: www.rm.com/assessment

Role Summary

This role is within RM’s Assessment division as part of the Professional Services function, in RM Assessment Service and Operations. The PMO function acts as the central hub for delivery excellence, enabling predictable delivery outcomes, informed decision making, and scalable growth. The PMO Manager is part of the Project Portfolio Management (PPM) capability and alongside other PPM colleagues will be responsible for establishing, operating, and continuously improving the programme and project management framework across RM Assessment. This role could provide customer facing delivery support for customer implementations as well as internal change initiatives where required. The role also has a focus to ensure the internal business operates its PPM delivery with consistent standards, governance, and portfolio level insight.

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Key Responsibilities

Portfolio Governance & Performance Management

• Manage the RM Assessment portfolio governance framework, ensuring consistent application across all programmes and projects.
• Maintain a single source of truth for portfolio performance, including status, risks, dependencies, financials, and resource utilisation.
• Produce executive level reporting, dashboards, and insights to support strategic decision making.
• Facilitate portfolio reviews, prioritisation cycles, and investment discussions with senior leadership.
• Monitor delivery health and intervene early to support recovery or escalation.

Delivery Support for Customer Implementations and Internal Change Initiatives

• Provide PMO support to Customer Implementations and Internal Change Initiatives, ensuring structured mobilisation, planning, and governance.
• Support Programme and Project Managers with planning, RAID management, reporting, and quality assurance.
• Ensure delivery teams follow agreed ways of working, templates, and controls.
• Coordinate cross functional alignment between Professional Services, Product, Engineering, and Operations during onboarding and delivery.
• Track implementation performance and lessons learned to drive continuous improvement.

Standards, Methods & Ways of Working

• Define, maintain, and evolve the RM Assessment delivery methodology, including templates, processes, and tools.
• Champion consistent ways of working across all delivery teams, ensuring alignment with Professional Services and wider business standards.
• Lead training, onboarding, and capability uplift for project delivery roles.
• Ensure compliance with internal governance, audit requirements, and industry best practice (Agile, PRINCE2, MSP).

Experience

Essential

• Proven experience in a Senior PMO role within technology, digital transformation, or education technology.
• Strong understanding of project and programme delivery, including Agile and waterfall environments.
• Ability to design and operate an integrated Microsoft Office 365 environment that enables consistent governance, streamlined reporting and seamless collaboration across the PPM capability and wider Service & Operations function.
• Demonstrable experience in portfolio reporting, governance frameworks, and performance analytics.
• Excellent stakeholder management skills, with the ability to influence at all levels.
• Strong analytical capability and proficiency with reporting tools (Power BI).
• Experience supporting client facing implementations or Professional Services environments.
• Ability to design and embed standards, processes, and ways of working across diverse teams.

Desirable

• Experience in EdTech, digital assessment, SaaS, or similar product led environments.
• Experience establishing or maturing a PMO in a scaling organisation.
• Knowledge of ITIL, service transition, or operational readiness.
• Experience enhancing PMO maturity by leveraging Microsoft 365 to automate workflows, improve productivity, and create a unified, data‑driven view of delivery performance.
• Experience with resource management, capacity planning, or financial tracking.
• Familiarity with ISO standards relevant to digital delivery (ISO 27001).
• Exposure to contractual governance, commercial frameworks, or vendor management.

Essential UK Professional Qualifications (any of the following)

• PRINCE2 Practitioner
• P3O Practitioner
• Management of Portfolios (MoP) Practitioner
• APM PMQ (Project Management Qualification)
• APM PPQ (Project Professional Qualification)
• MSP Foundation/Practitioner (Managing Successful Programmes)

Success Measures

• Consistent, predictable delivery performance across the RM Assessment portfolio.
• High quality, insight driven reporting used by leadership for decision making.
• Adoption of standardised delivery methods across the organisation.
• Smooth mobilisation and governance of new client implementations.
• Improved delivery capability and maturity across teams.

What’s in it for you?

At RM we have My Work Blend @RM which provides office‑based colleagues with multi‑location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process.

As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.

Equal Opportunity

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at recruitment@rm.com.

Visa Sponsorship

Unfortunately, we are unable to offer visa sponsorship for this role.

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