Job Description
We are looking for two experienced Senior Compliance Managers to join our team. One role will primarily partner with our lending businesses, while the other will focus on savings and current accounts. Both roles will work closely with key stakeholders across the bank and also support operational areas such as collections, customer service, and customer care where required. The role is an exciting opportunity for a compliance professional motivated by driving change and contributing to delivering responsible growth and a truly customer‑centric experience.
A Day In The Life
- Report to senior risk leadership and work closely with a range of stakeholders to ensure the business operates within risk appetite through the application of appropriate and proportionate controls.
- Effectively communicate complex regulatory requirements into digestible, practical language for key stakeholders.
- Provide expert, pragmatic regulatory advice and support across products, customer journeys, operational processes and new initiatives.
- Review and advise on financial promotions and broader customer communications, while identifying opportunities to enhance and streamline review processes.
- Act as the compliance subject‑matter expert on business projects and represent compliance at relevant business committees and forums.
- Lead in defining solutions in response to risks which are smart, proportionate, sustainable and holistic, rather than simply plugging gaps.
- Drive education and awareness of compliance, conduct and regulatory risk management practices across the business.
Qualifications
- Experienced compliance professional with a strong understanding of the FCA’s handbook, key regulatory requirements and approach to principles‑led regulation in the consumer credit space. Strong proficiency in COBS, BCOBS, CONC and SYSC is essential. DISP experience is desirable.
- Proven track record of experience in compliance, conduct and regulatory risk within the financial services sector, with the ability to demonstrate strong technical expertise.
- Strong understanding of Consumer Duty and how this underpins regulatory guidance.
- Experience in leading the design and execution of compliance‑led reviews.
- Ability to lead stakeholders to identify areas of risk, support delivery of change and continuously improve existing practices.
- Pragmatic, outcome‑oriented approach with the ability to apply the risk framework to deliver optimal outcomes for customers and the business.
- Strong communicator who can articulate issues clearly, flagging trade‑offs and solutions in order to balance business objectives with compliance.
- Acts as a trusted source of knowledge and point of contact across the business, including first and second line teams.
- Guides first line teams in completing comprehensive risk assessments and promotes a risk‑aware culture across the business.
Benefits
At Zopa we value flexible ways of working. We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You will also have the option of working from abroad for up to 120 days a year. No matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
Subject to having the right to work in the country of choice.
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference, and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Artificial Intelligence and Recruitment
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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