Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what it’s all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Vice President, Client Operations to join our BNY Pershing Wealth Services team. This role is located in Manchester.
Responsibilities
- Own and maintain core Client Service relationship, attending service review meetings, capturing meeting actions, and following up with operations and relevant departments.
- Own and resolve issues that require multiple departments, complexity, compliance, or financial exposure.
- Review trends, identify and support training needs within the team and with clients.
- Act as Client Programme Manager liaison point with other BNY Mellon Client Services teams.
- Serve as conduit for formal client communications and client questions that are not BAU related.
- Act as liaison with Relationship Managers where strategic opportunities are identified.
Qualifications
- Experience in an operational area and/or client services.
- Bachelor’s degree or the equivalent combination of education and experience is required; an MBA is preferred.
- Experience in managing or maintaining client relationships.
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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