Operations Manager (Cleaning & Facilities)
Liverpool | Full-time
£38,000-£42,000 (flexible for the right candidate)
The Opportunity
We’re partnering with a well-established, privately-owned cleaning and facilities business in Liverpool, known for its strong reputation and loyal client base. With a growing team of 24+ employees and ambitious plans over the next 3-5 years, the business is focused on strengthening structure, improving efficiency, and scaling sustainably. As part of this journey, they’re looking for an Operations Manager who can take ownership of day-to-day delivery while also playing a key role in supporting future growth.
The Role
This is a hands‑on, high‑impact position at the heart of a busy operation. You’ll ensure everything runs smoothly day‑to‑day, while also identifying improvements, supporting onboarding of larger clients, and helping the business scale in a structured and commercially effective way. We’re looking for someone equally comfortable being on‑site supporting the team as they are planning ahead, improving processes, and driving performance.
Main Responsibilities
- Oversee day‑to‑day operations across a growing client portfolio
- Lead, support, and develop a team of 24+ staff
- Manage rotas, scheduling, and holiday cover
- Handle operational challenges (sickness, last‑minute gaps, changes)
- Carry out regular site visits to maintain quality and support delivery
- Manage stock control across multiple sites
- Build and maintain strong client relationships
- Identify improvements across systems, processes, efficiency, and commercial performance
- Support onboarding of new and larger client contracts
- Assist with recruitment, onboarding, and team development
- Contribute to operational scalability and future growth planning
Ideal Candidate
- Experience managing teams in cleaning, facilities, hospitality, or similar
- Highly organised with strong problem‑solving ability
- Proactive, hands‑on approach
- Comfortable working both in the office and out on‑site
- Strong communicator with staff and clients
- Commercial awareness and ability to spot growth opportunities
- Confident using systems and managing operational data
Importantly, we’re keen to meet someone with an entrepreneurial mindset who thinks ahead, spots opportunities, and wants to play a genuine role in growing the business.
Why Join
- Work closely with the business owner and influence direction
- Play a key role in a growing, ambitious company
- Make a visible impact with your ideas and improvements
- Be part of a supportive, down‑to‑earth team
Package
- £38,000-£42,000 salary (flexible for the right candidate)
- 20 days holiday + Christmas shutdown
- Pension
- Mileage / travel expenses covered
- Primarily office‑based with regular site visits and operational support in the field
- Full UK driving licence required
- Long‑term growth and development opportunity
Interview Process
Face‑to‑face interview process, including time with the team and exposure to day‑to‑day operations.
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