Service Delivery Lead (UK Security Clearance)

Service Lead (Technical Service Delivery / Telecoms / SaaS)

Location: Cambridge (office-based) + travel

Salary: Competitive + Benefits

We’re working with an innovative technology business in the communications and telecoms space that’s looking to appoint a Service Lead to join its growing Service Operations team. This is a hands‑on role focused on managing in‑life service delivery for key customers, while also contributing to the development of service frameworks and supporting next‑generation (SaaS‑based) offerings.

Key Responsibilities

• Own and manage customer service delivery, ensuring SLAs and service commitments are met
• Act as the main point of contact for customers, handling performance reviews, escalations, and service improvements
• Collaborate with internal technical teams to resolve issues and maintain service quality
• Support the development and continuous improvement of service frameworks and processes
• Assist with onboarding new services and customers into support

Experience Required

• Proven background in technical service delivery within telecoms, networking, or a hi‑tech environment
• Experience managing SaaS or managed services in a B2B setting
• Strong understanding of service management frameworks (e.g. ITIL)
• Excellent stakeholder and customer engagement skills

Desirable

• Knowledge of radio communications or mobile network technologies (e.g. TETRA, LTE)
• Experience across the full service lifecycle, from onboarding to in‑life support

This is a great opportunity to join a forward‑thinking organisation delivering critical communication solutions, with strong career growth potential.

For more information or a confidential discussion, please get in touch.

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