About Refyne We are redefining recruitment across the Personal Care, Beauty, Aesthetics & Wellness space. We partner with ambitious businesses to source high-impact talent and make hiring feel seamless, and we guarantee our results every time! From entry-level to executive search, we bring market insight, global network depth, and a Refyned, high-touch approach. Whether you’re building your founding team or hiring at scale – we’re your people.
Our client is a prestige beauty brand with a growing presence across luxury retail environments. The brand is recognised for its refined approach to beauty, combining modern artistry with thoughtfully crafted products designed to enhance natural beauty. With a strong focus on quality, design, and elevated client experience, the business has built a loyal following within the premium beauty market. As the brand continues to expand within high-end retail spaces, it is seeking passionate beauty professionals who can deliver exceptional service and represent a modern luxury beauty brand.
We are seeking a Business Counter Manager to lead retail performance and client experience within a prestigious luxury retail environment. This role combines commercial leadership, luxury service, and team development, ensuring the counter operates as a high-performing retail destination. The successful candidate will act as the face of the brand in-store, building meaningful client relationships, driving sales performance, and maintaining exceptional visual and service standards. Working closely with retail partners and internal brand teams, this role will play a key part in establishing the counter as a destination for premium beauty and expert artistry.
Sales & Commercial Performance• Drive counter performance through achieving and exceeding sales targets and KPI’s.• Take full ownership of the counter as a business, managing daily operations and retail standards.• Identify opportunities to grow sales through client development, in-store initiatives, and retail events.• Monitor performance metrics and implement strategies to maximise sell-through. Provide coaching, product education, and ongoing training to maintain the highest standards.• Brand Representation & Retail Excellence• Act as a brand ambassador, communicating the brand’s values and product expertise.• Partner with store leadership to support product launches, events, and promotional activity.
Experience within luxury beauty, prestige cosmetics, or premium retail environments.• Strong commercial awareness with a track record of achieving sales targets.• Exceptional communication and relationship-building skills.• A proactive mindset with strong ownership of counter performance.• Compensation & Benefits• Competitive salary with performance-based bonus.• Generous annual leave allowance.• Product allocation and employee discounts.• Access to specialist product and service training.• Opportunity to grow within a fast-growing premium beauty brand.
Bentley@wearerefyne….