Our Offer
As the process owner for onboarding, access requests and user enablement within a major A&D client, you will be responsible for taking an established process to the next level through data analytics, process improvement, and implementation of auto-reporting tools. You will serve as a process owner, managing stakeholder relationships and driving continuous improvement initiatives.
Your role
- Proactively managing the process alongside the Service Now team.
- Managing escalations regarding onboarding, access requests and user enablement.
- Analyzing process data to identify trends, inefficiencies, and opportunities for improvement.
- Building and maintaining relationships with a wide range of stakeholders, addressing their needs promptly and effectively.
Qualifications
- Proven experience as a Business Analyst, Process Owner, Communications Consultant or within a process improvement role.
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent stakeholder management capabilities across various organizational levels.
Benefits
- Hybrid working
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.
EEO Statement
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability, and meet the minimum essential criteria for the role. Please opt in during the application process.
All roles will require a level of security clearance; this role requires SC clearance.
We encourage you to bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.
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