Duty Manager

About the role

As a Duty Manager, you’ll play a hands‑on leadership role in ensuring the smooth running of our busy late‑night bar. You’ll oversee the team on shift, manage customer experience, and keep operations running safely and efficiently in a fast‑paced, high‑energy environment.

Key Responsibilities

• Shift Leadership – Take responsibility for the bar and floor team during your shift, ensuring excellent service, a lively atmosphere, and smooth operations into the early hours.
• Customer Experience – Lead by example on the floor, engaging with guests, resolving issues quickly, and ensuring a safe, welcoming environment.
• Team Management – Motivate, brief, and support the team throughout the shift, keeping morale high and performance consistent.
• Operational Control – Oversee tills, stock levels, and compliance with licensing laws and safety procedures.
• Problem Solving – Respond calmly and effectively to unexpected challenges, from staffing gaps to customer incidents.
• End‑of‑Night Duties – Handle cashing up, reporting, and venue close‑down procedures with accuracy and accountability.

Skills & Experience

• Experience in a supervisory or duty management role within hospitality, ideally in a late‑night or high‑volume environment.
• Strong people management skills with the ability to lead by example.
• Confidence in handling challenging situations and making quick decisions under pressure.
• Good working knowledge of licensing regulations, health & safety, and security practices.
• A passion for creating memorable guest experiences.

Benefits

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well‑earned boost to your pay check.
• Get Paid in Real‑Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real time.
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well‑earned break.
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants.
• Spa Discounts: Self‑care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs.
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinema trips and fun days out.
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals.
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life.
• Long‑Service Awards: Celebrate key milestones with us, starting from just one year of service – plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long‑term security.
• Year‑Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave: When life gets tough, we ensure you have the time and support you need to be with your loved ones.

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