IN SHORT
We are seeking an experienced Salesforce Energy & Utilities Cloud Administrator to join the Dev, QA and App Support team, supporting the configuration and ongoing operation of SEFE Energy’s Salesforce Energy & Utilities Cloud platform. SEFE Energy is undergoing a significant technology transformation, with Salesforce as the CRM for the sales journey, commissions, and industry data management – integrated with Dynamics 365, MuleSoft middleware, and a modern data platform. This role is responsible for platform configuration, security and access management, reporting, data governance, and release coordination – working alongside the Salesforce development team to ensure the platform is well-configured, secure, and operationally excellent.
What Will You Do
OmniStudio Administration
Support the configuration and administration of Salesforce OmniStudio components.
- Manage OmniScripts, FlexCards, DataRaptors, and Integration Procedures
- Collaborate with development teams on configuration vs. custom development decisions
Platform Configuration
Own the configuration and ongoing management of Salesforce platform capabilities to support core business processes.
- Configure and maintain objects, fields, record types, page layouts, and automation (flows, approval processes)
- Support key functional areas including sales pipeline, renewals, broker/TPI lifecycle, contract lifecycle, and credit/risk workflows
- Ensure scalable, efficient, and maintainable configuration aligned to business needs
Security & Access Management
Manage and maintain the Salesforce security model to ensure appropriate and compliant access.
- Administer role hierarchy, profiles, permission sets, sharing rules, and field-level security
- Provision and manage user access for sales and operational teams
- Respond to access requests in line with governance policies
- Conduct regular access reviews to ensure security standards are upheld
Data Governance & Quality
Ensure high standards of data quality, integrity, and governance across the Salesforce platform.
- Maintain validation rules and data standards
- Monitor and manage duplicate records and data quality issues
- Support data loads and integrations
- Work with development teams to resolve data-related challenges
Release & Change Coordination
Coordinate and support Salesforce releases, ensuring smooth and controlled deployment of changes.
- Prepare, validate, and deploy configuration changes (including change sets)
- Coordinate release schedules and support regression testing
- Manage sandbox environments for testing and validation
Operational Readiness & Knowledge Transfer
Support the transition of solutions into business-as-usual operations.
- Collaborate with project and delivery teams to understand new configurations
- Review and document configuration decisions
- Ensure solutions are maintainable and well understood
- Contribute to operational readiness assessments
Documentation & Knowledge Management
Maintain comprehensive and up-to-date Salesforce documentation.
- Produce configuration guides, security documentation, and data dictionaries
- Develop runbooks and operational procedures
- Ensure documentation is accessible, accurate, and regularly updated
What Will You Bring
- Strong Salesforce platform expertise covering configuration (objects, fields, automation), security model (roles, profiles, permissions), and data management (validation, data quality, duplicate management, data loading)
- Experience with Salesforce Energy & Utilities Cloud and OmniStudio tools (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
- Proven ability to build reports and dashboards, and manage deployments using change sets, sandbox environments, and metadata processes
- Experience supporting live Salesforce environments, including production support, user support, and delivering training
- Proactive and collaborative approach, with a focus on documentation, knowledge transfer, and ensuring operational readiness and supportability of solutions
Our Benefits
- Bonus earning potential
- Non-contributory pension with 10% employer contribution
- 25 days holiday plus bank holidays and volunteering days
- Buy / sell holidays
- Life, medical and dental insurance (family cover)
- Range of optional flexible benefits
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