Business Development Manager

The Business Development Manager will report to the Placements Director. This role is responsible for selling a compelling proposition for Esland to Local Authorities and delivering occupancy levels of 90% or above. A key role within the Business Development team who will work together to achieve this occupancy goal through a combination of strong relationships with Local Authorities, marketing and close working with Operations- including Regional and Home Managers- to ensure young people are appropriately placed in homes and schools that can support them and deliver exceptional outcomes.

Key Responsibilities

The Successful Business Development Manager Will

• Build meaningful LA relationships to create a positive working relationship to increase the number of suitable referrals into Esland, supporting appropriate matching of referrals and reducing void periods within Esland homes and schools.
• Manage LA and internal queries related to the commissioning of Esland residential homes.
• Working with our schools and local authority SEND contacts to support the commissioning of education placements within our schools.
• Assess incoming referrals (via email, phone, and online portals), triage referrals to the appropriate persons and complete offers or provide feedback to LA customers.
• You will work with key stakeholders to ensure that all placements are well-matched and safe putting the best interests of our young people first.
• Be the key link between LA customers and Esland Operations & Finance teams to ensure all services are appropriately commissioned, contracted and billed for.
• Track all referrals and offers on our CRM system Gold-Vision.
• Support Esland Operations teams with our referrals process, ensuring regular and appropriate communications between Esland and its LA customers.
• Keep abreast of all changes in homes and schools (step up, step down, notices and leavers), to ensure a pipeline is appropriately matched to vacancies and occupancy remains at 90% at all times.
• Work with the wider Business Development team to identify new contacts and opportunities and threats within the LA’s and wider residential childcare & education market.
• Ensure that all opportunities to join LA frameworks are appropriately assessed, support the submission of tender bids, and ensure contractual compliance of all successful framework bids.
• Contribute to the delivery, processes & development of the BD team.
• Attend Team Meetings, relevant training.
• Regular visits to homes and schools to develop positive internal relationships.

Skills, Knowledge and Expertise

• A strong commercial background in social care- ideally children’s social care, involving commissioning, direct sales, sales and channel management, contract negotiation and experience of LA frameworks.
• Demonstrable experience of working in partnership with Operations to deliver or exceed occupancy targets and ensure appropriate matching of young people into homes.
• Established national network of relationships in Local Authorities.
• Ability to identify new service opportunities and work with customers to position Esland as their development partner of choice and market propositions accordingly.
• A team player, able to work well with the Operations team to support the placement of the right young people at the right time into Esland homes and schools.

Benefits

• salary between £40,000 – £49,000/ year plus £3,600 car allowance.
• 25 days annual leave plus bank holidays
• Enrolment into Esland pension scheme
• Comprehensive, paid induction training (that is accredited through the Bild Association of Certified Training) and ongoing training within the role
• Fantastic opportunities for career development, we promoted over 50 colleagues last year
• Cycle to work scheme
• A £500 bonus via our ‘Refer a Friend’ scheme
• Monthly recognition awards
• Casual dress code
• Access to big-brand deals and discounts via our employee benefits scheme E-Together
• A day off for your birthday (in addition to your holiday entitlement)
• Access to a holiday home based in the Peak District where you can stay for free, on the company!
• The opportunity to make a real difference to a child’s life!

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