Technical Consultant

Technical consultant required for my rapidly growing organisation. You will look after the Delivery of high-quality service and consultancy to meet customer and business requirements. Provide support to ongoing and new projects across a plethora of technologies, rapidly adapting to fulfil requirements in a fast-paced business sector. This would be the perfect role for someone that wants to move on from a 2nd line support role into a 3rd line role. You must have strong Linux experience. You must be a British Citizen and willing to undergo Security Clearance.

Key Tasks and Responsibilities

• Hold and Maintain a High level of Security clearance.
• Undertake customer project activities to deliver both company specific and third-party solutions.
• Management of planning, delivery and implementation of these solutions.
• Undertake delivery of internal or R&D projects as required.
• Produce accurate and comprehensive up to date documentation on build procedures and product training material, ensuring relevance and suitability.
• Build Nexor appliances and standard product.
• Support the business in marketing and pre-sales activities.
• Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements.
• Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required.
• Validate hot fixes and components prior to shipping solutions to customers in conjunction with the Release Engineer.
• Issue licences as required, both for Nexor product and other third parties, as necessary.
• Maintain good customer records, ensuring accuracy and timeliness of information with a level of detail is appropriate to the customer.
• Provide detailed customer site visit reports, outlining activities and constraints.

Key Attributes

• May be required to work unsociable hours to meet the demands of the role. This may be at short notice in exceptional circumstance.
• Prepared to travel internationally as required.
• May be required to work weekends or bank holidays.
• Manage and prioritise workload in conjunction with management and make decisions based on the information available.
• Approach problems in a logical and controlled manner utilising available resources, processes, and procedures with the ability to work autonomously.
• Maintain a good working knowledge of company products and projects.
• Uphold company values.
• Provide into the company processes as part of continual improvement.
• Understanding of Infrastructure and Network topology.
• Proficiency or experience using Linux based Operating Systems.
• Experienced in Virtualisation technologies.
• Experience and/or understanding of packet capture tools and their ability to debug complex network issues.
• Ability to work independently and as part of a small team.

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