Overview
Job title: L&D Consultant (AI and Data)
Job Category: Human Resources
Hours per week: 35
Location: Exchange Tower, Harbour Exchange Square, London, London, E14 9GE, Financial Ombudsman Service
Pay: £444.44 per day
1 – 2 days office-based and 3 – 4 days home-based.
Purpose of your role
We are at the beginning of our organisational journey in data and AI capability building. The L&D Consultant will work directly with the Director of Organisational Capability to design a clear, ambitious and practical enterprise-wide learning strategy focused on AI and data capability uplift. This role will create the strategic blueprint for how we:
- Raise foundational AI and data literacy across the entire organisation.
- Build targeted data and AI learning pathways for specific functional areas.
- Develop technical programmes (including apprenticeship levy-funded options) to support specialist upskilling and professional certification.
This work will directly support the creation of a compelling learning strategy that prepares colleagues for the opportunities and challenges of AI, ensures responsible and informed adoption, and aligns with organisational priorities. Operational delivery remains with the internal team; this role is exclusively strategic.
Your responsibilities
- Data & AI Learning Strategy: Developing a coherent, organisation-wide learning strategy that builds confidence, capability and responsible use of data and AI.
- Designing a multi-tiered capability framework (foundation > intermediate > advanced) aligned to our organisational roles and future needs.
- Creating learning pathways and recommended interventions for generalist, functional and technical audiences.
- Identifying success measures, KPIs and milestones to track capability uplift.
- Foundational Data & AI Literacy (Learning for All): Defining and recommending learning solutions that build a baseline understanding of AI, data concepts, responsible/ethical AI and practical workplace applications.
- Building on the earlier work already undertaken in this space, integrating it into a more comprehensive strategic approach.
- Targeted Functional Upskilling: Partnering with operational and enabling functions to understand where AI and data can add the most value.
- Creating tailored learning pathways for functions such as casework, operations, HR, finance, digital/IT, and customer services.
- Recommending appropriate learning approaches (blended learning, simulations, in-role learning, vendor-led programmes).
- Technical Skills & Certification Programmes: Developing a strategy for deeper technical development; identifying relevant certification routes; recommending where apprenticeship levy funding can be used to support structured, accredited learning.
- Future Skills & Horizon Scanning: Conducting external research to understand emerging AI and data trends relevant to our work; providing insight on future skills needed over the next 3–5 years; advising on partnerships with learning providers, universities, vendors and accreditation bodies.
- Stakeholder Engagement & Influence: Working closely with senior leaders to ensure alignment with organisational priorities and digital strategy; providing high-quality strategic advice to navigate digital and data-driven change.
Your experience includes
- Extensive experience in L&D strategy, organisational development, or talent management at a senior/strategic level.
- Significant experience in designing and implementing enterprise-level data, digital or AI capability strategies.
- Strong understanding of AI fundamentals, data literacy, responsible/ethical AI use, and emerging industry trends.
- Demonstrated expertise in building structured learning pathways and capability frameworks.
- Experience working with apprenticeship levy-funded programmes and/or accredited technical learning pathways.
- Proven ability to work at a strategic level and influence senior stakeholders.
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