Neighbourhood Housing Lead – South East London
Contract Types: 1x Permanent – Full Time – 35 hours; 1x FTC (6 Months) – Full Time – 35 hours.
Salary: £37,451 – £41,045 per annum (London weighted salary) dependent on experience, plus £1,300 ECU allowance (if policy requirements are met).
Grade: 7.
Reporting Office: Stratford, London.
Working/Patch Location: Lewisham and South East London.
Persona: Agile: 20-40% of contractual hours to be worked from reporting office/working location (hybrid working).
Working Pattern: Monday – Friday – 09:00 – 17:00.
Closing Date: 26th May 2026 – 23:00.
Interview Dates: MS Teams interview on a date to be confirmed.
Benefits
- Excellent pension plan (up to 6% double contribution)
- 28 days annual leave rising to 31 days with length of service + bank holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
Role Profile: Role Profile – Neighbourhood Housing Lead (doc).
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.
Job Overview
Would you like to join our revamped Housing Management Team as a Neighbourhood Housing Lead and help us to deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player.
Responsibilities
- Supporting the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Being key to improving resident satisfaction, building trust, and ensuring residents have a home they are happy in.
- Acting as the primary relationship holder with residents living in homes on your patch. Patches are designed to align with local authority areas and are expected to cover around 500-600 homes.
What You’ll Bring
- Proven track record of building relationships with people and communication skills with colleagues and residents.
- Strong problem-solving ability, grit, determination, a can-do attitude and motivation to keep promises to residents.
- Willingness to push boundaries and challenge the business where needed to achieve the best outcomes for residents.
- Excellent time-management skills and ability to manage a complex workload whilst adhering to important deadlines.
- Stakeholder management skills and ability to engage with a diverse customer base.
- Demonstrable experience in a similar role.
- Valid driving licence and access to a car for work use.
DBS Requirement
The successful candidate will need to apply for a Basic Disclosure and Barring Service certificate (DBS) to enable them to work within the team.
Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
We are an equal opportunity employer. We are a Disability Confident Leader (Level 3) and committed to ending discrimination.
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