Hybrid Service Desk Manager – Lead Team & SLA Excellence

ECS Resource Group Ltd in Solihull is looking for an experienced Service Desk Manager to join their growing technology team. This role involves leading a team of support engineers to ensure high-quality service delivery and customer satisfaction.

The ideal candidate will have a minimum of 5 years’ experience in Service Desk Management, a strong technical background, and proven leadership skills. The position requires excellent communication skills and a passion for developing support staff.

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