Head Of Customer Proposition & Experience

Head of Customer Proposition & Experience – Hemel Hempstead

Salary up to £60,000 plus outstanding perks, incentives and free family holidays.

Why apply for this Head of Customer Proposition & Experience role?

You’ll enjoy a rewarding package designed to recognise your impact:

• Salary up to £60,000
• Competitive pension scheme
• Employee rewards and benefits with Perkbox
• Holiday discounts of up to 50% off
• Free use of swimming pools and on‑site facilities
• Discounts on food and drink
• Commission and incentive schemes
• Last minute breaks from as little as £100
• Service awards and annual celebrations
• High Street voucher incentives
• Team nights out
• Free family holiday incentives

Key Responsibilities

• Develop and evolve holiday and ownership propositions across accommodation, experiences, food and beverage and ownership benefits
• Map and optimise the end‑to‑end guest and owner journey
• Lead pilots and roll out successful initiatives across all parks
• Partner with marketing teams to create compelling value messaging
• Own all on‑park marketing strategy and execution
• Drive incremental revenue and increase spend per guest
• Build a strong owner community to improve retention and advocacy
• Track proposition performance, ROI and customer feedback
• Lead and develop a high‑performing marketing team in Hemel Hempstead

What we’re looking for

• Senior experience in proposition, product, customer or experience marketing
• Proven success launching commercially successful propositions
• Background in hospitality, leisure, retail or travel
• Experience building loyalty or membership communities
• Strong commercial and budget management skills
• Excellent stakeholder management and leadership abilities
• Data‑driven approach to optimisation and decision making

Location: Hemel Hempstead

Role: Head of Customer Proposition & Experience

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