Customer Manager
An exciting opportunity has arisen for a Customer Manager to join a well-established global organisation operating within a highly specialised, asset-driven aviation sector. This position combines commercial relationship management, business analysis, and solution-focused delivery, acting as the key link between customers and internal digital teams. You will play an important role in understanding client ditgital-solutions requirements, identifying opportunities, and ensuring solutions deliver measurable value.
The successful candidate will manage customer relationships throughout the full lifecycle, from initial engagement/pre-sales through to delivery, renewal, and growth.
You will work closely with internal stakeholders across sales, product, and delivery functions, translating customer needs into clear operational and digital requirements. We are seeking a commercially minded professional with strong analytical capability and excellent relationship management skills.
This is an excellent opportunity to join a growing organisation where customer relationships and digital capability are central to future success. You will have the chance to work within a sophisticated operational environment, helping shape solutions, drive customer value, and contribute directly to commercial growth.
- Manage customer relationships from initial engagement through to delivery and renewal
- Understand customer operational challenges and translate them into structured requirements
- Support business development activity, proposals, and commercial discussions
- Analyse customer data, usage trends and ROI to identify growth opportunities
- Work closely with product and delivery teams to ensure successful implementation
- Build strong long-term relationships with customers and internal stakeholders
- Maintain an understanding of operational workflows and industry best practice
Ideal Candidate
- Experience in account management, customer success, business analysis, or solution sales
- Extensive experience gained within the aviation industry
- Ability to translate customer needs into practical business requirements
- Strong commercial awareness with an analytical mindset
- Excellent communication and stakeholder management skills
- Comfortable working across multiple teams in a fast-paced environment
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