Co-Founder at Klyk | Building the future of sustainable and secure IT
At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies adopt a Circular IT model – reducing cost, carbon emissions, and operational complexity across their entire device lifecycle.
We provide:
- IT asset management
- Sustainable hardware procurement
- IT support services
- Cyber security and strategic advisory
Our customers include some of the UK’s most impactful and high-growth organisations — including B Lab UK, Wild, THIS, SURI, and Field Energy.
The Role
- Proven experience in a Third-Line role within a Managed Service Provider (MSP) environment.
- Deep, hands‑on expertise in Google Workspace and Microsoft 365 administration, including identity, security, and compliance.
- Strong experience supporting and troubleshooting Windows and macOS at an advanced level.
- Extensive experience with endpoint management and security tooling, including Intune and Jamf.
- Strong understanding of identity and access management, including Azure AD / Entra ID, SSO, MFA, and conditional access.
- Experience working with PSA platforms such as Halo, with an understanding of escalation workflows, and with RMMs to maximise support delivery.
- Excellent communication skills, with the ability to explain complex technical issues to both technical and non‑technical stakeholders.
- Highly organised, proactive, and comfortable taking ownership in a fast‑paced, high‑responsibility environment.
What You’ll Do
- Act as the final escalation point for complex technical incidents and problems, owning root cause analysis through to permanent resolution.
- Lead the resolution of high‑impact, business‑critical issues, ensuring minimal disruption and clear communication throughout.
- Ensure all work is delivered within agreed SLAs and KPIs, maintaining exceptional service quality and technical standards.
- Provide advanced remote and occasional on‑site support across Google Workspace (60%) and Microsoft 365 (40%) environments.
- Provide expert‑level support and ownership for Apple, Windows, and mixed‑platform environments, including complex configuration and troubleshooting.
- Scripting and automation experience to improve efficiency and enhance Service Desk productivity.
- Experience with AI‑driven tools and automation to improve service efficiency, incident resolution, and root cause analysis.
- Lead ITIL‑aligned incident, problem, and change management activities, including root cause analysis, change planning, and post‑incident reviews.
- Diagnose and resolve complex issues across Windows, macOS, and mobile platforms, including deep OS, identity, and application‑level problems.
- Lead expert support for core platforms including advanced configuration and optimisation for Google (Gmail, Drive, Meet, Groups), Microsoft (Outlook, Teams, SharePoint, OneDrive, Azure), and core software products and tools.
- Design, implement, and maintain device management and security policies using Intune and Jamf, including troubleshooting deployment and compliance issues.
- Lead change management including complex and high‑risk changes, producing change documentation and ensuring changes are delivered safely across customer environments.
- Act as technical lead on projects, responsible for design, risk identification and successful technical delivery.
- Lead problem management, identifying recurring issues and implementing long‑term fixes and preventative improvements.
- Produce and maintain high‑quality technical documentation, including architecture diagrams, SOPs, and knowledge base articles.
- Work closely with Service Desk to mentor, upskill, and provide technical guidance, improving overall capability.
- Collaborate with senior stakeholders to improve tooling, automation, standards, and service delivery processes.
- Make a measurable impact on reducing e‑waste and transforming how businesses use technology.
Build something meaningful
Help create the platform that powers a new generation of sustainable, automated IT services.
Autonomy and trust
Work directly with founders & leadership to influence decisions as we build.
Experienced Co‑Founder & Leadership team
Experienced Founder Team across IT, cyber, software development & Business scaling.
Get exposure to product strategy, operations, sales, cyber, AI, and the realities of building a fast‑growing business.
As a B Corp, we prioritise flexibility, fairness, environmental impact, and long‑term thinking.
Seniority level
Entry level
Employment type
Full‑time
Job function
Engineering and Information Technology
Industries
Climate Technology Product Manufacturing
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