Contract: Permanent
Location: Hybrid between our Mariner House, Dartford office and home
Interviews will take place on: 28 May 2026
About the role
At Moat, insight plays a vital role in shaping the services we deliver and ensuring our customers remain at the heart of everything we do. By combining robust data analysis, customer feedback and research, we support evidence‑based decision making that drives continuous improvement and helps our communities thrive.
We are looking for an Insight Analyst to support the Insight Manager in delivering high‑quality, data‑driven insights through quantitative and qualitative research. This role will help improve key business performance measures and customer outcomes, providing insight that informs both strategic and operational decision‑making across Moat.
As an Insight Analyst, you will work closely with colleagues across the transformation, customer and data teams to ensure insight and customer voice shape service design and improvement activity.
Key Responsibilities
You will analyse a wide range of internal and external data, manage customer feedback systems and surveys, and translate complex technical findings into clear, actionable insights for non‑technical and senior audiences. This is a varied and analytical role, ideal for someone who enjoys using data to tell a compelling story and influence positive change.
Qualifications and Experience
- Degree‑level education with a strong statistical element or professional equivalent (e.g. MRS Advanced Certificate)
- Strong understanding of quantitative research methods and appropriate statistical analysis techniques
- Practical experience using SPSS or equivalent software (e.g. R, SAS, STATA) to conduct analysis and reporting
- Experience applying statistical models to real‑world business problems
- Ability to translate technical concepts into clear, actionable insights for non‑technical and senior audiences
- Experience of project management and client or stakeholder liaison
Benefits
Competitive salaries, generous time off, and many opportunities to grow personally and professionally.
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