Job Details
- Reference Number: PEO-002556
- Salary: SO2 £40,182 – £42,060
- Advert closing date: 24/05/2026
- Department: People
- Location: Civic Centre Site
- Contract type: Permanent
- Division: Adult Social Care
- Hours per week: 36
- Contract end date: N/A
- Interview date: TBC
About the role
The Senior Safe & Connected Officer supports the delivery of Enfield’s 24/7 telecare service, overseeing incoming calls from residents in crisis and ensuring timely, compassionate responses. You will guide the team, manage complex situations, and contribute to the ongoing development and improvement of the service.
Responsibilities
- Support the delivery of Enfield’s 24/7 telecare service.
- Oversee incoming calls from residents in crisis, ensuring timely and compassionate responses.
- Guide the team and manage complex situations.
- Contribute to ongoing development and improvement of the service.
About Enfield Council
Enfield Council is committed to delivering high‑quality, inclusive services that support and protect our diverse communities. We work collaboratively to help residents live safely, independently, and with confidence, placing people at the heart of everything we do.
Ideal Candidate
You will bring experience in telecare, emergency response, call handling, or community support, with strong skills in crisis management and safeguarding. You should be confident leading or supporting a team, making sound decisions under pressure, and communicating clearly and empathetically. Familiarity with telecare systems and service improvement is an advantage.
What we offer
Alongside Enfield Council’s full benefits package, you will join a supportive team where your work has real impact. We offer ongoing training, opportunities to shape service development, and a culture that values innovation, professionalism, and personal growth.
Benefits
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service; also eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services – a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax‑free bikes for work.
Equal Opportunities
This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.
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