Quality Assurance Analyst

Working Pattern: Hybrid (minimum 3 days in the office including Wednesday as a core day)

Reports to: Controls and Governance Lead

The Role

We are seeking a detail-oriented professional to support Alpha Bank London’s bank-wide First Line Quality Assurance (QA) programme within the Operations Controls and Governance function.

You will contribute to the execution of quality assurance reviews across multiple business areas and risk types, helping to provide robust oversight and drive continuous improvement. This is an excellent opportunity to gain broad exposure to the Bank’s operations while playing a critical role in maintaining a strong control environment.

What You’ll Do

• Lead the end-to-end execution of Quality Assurance (QA) activities within the First Line of Defence, delivering independent, risk-based assurance that key processes, controls and customer outcomes operate effectively and meet regulatory expectations.
• Provide QA coverage across Products, Sales and Operations, supporting core business areas including Real Estate Finance, Private Banking, Deposits, Current Accounts, Payments and Investment Services, while also supporting new and evolving offerings such as mortgages and debit cards.
• Support oversight of complaints and vulnerable customers through thematic and root cause analysis, identification of cross-functional issues, action tracking, and management information (MI) reporting.
• Deliver the annual QA programme, managing activities across the full QA lifecycle from planning through to reporting and follow-up.
• Conduct risk-based testing, including sample reviews, thematic deep dives and control assessments, to identify control weaknesses and process gaps.
• Review and document evidence to an audit‑ready standard, ensuring robust and defensible testing conclusions.
• Draft clear, concise findings and practical recommendations, outlining key risks, regulatory or policy impacts, root causes and potential consequences.
• Produce high‑quality QA reports and summaries highlighting key risks, themes and trends.
• Track and monitor remediation actions, providing ongoing oversight and follow‑up assurance to confirm effective resolution.

What We’re Looking For

Experience:

• Background in Quality Assurance, compliance monitoring, or controls assurance within financial services
• Knowledge of operational risk management within a banking environment
• Exposure to First or Second Line activities such as issue management, incident management, or control testing
• Strong preference for candidates with direct banking experience
• Desirable experience across retail or private banking, real estate finance, deposits, payments, or investment services

Key Attributes:

• Understanding of risk and control frameworks, with the ability to evaluate how controls operate in practice
• Ability to execute structured testing independently and to a high professional standard
• Excellent attention to detail, with the confidence to assess, challenge and validate evidence
• Clear and confident communication skills, both written and verbal, including presenting findings to senior stakeholders

Qualifications (Preferred):

• Degree in Accounting, Finance, Business, Risk or a related field
• Professional qualification, or working towards one (e.g. ACA, ACCA, CIMA, CIA or equivalent)

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